Returns & Refunds Policy

At Mercurys Coffee Co., we take pride in the quality of our small-batch roasts and fresh products. Due to the perishable nature of coffee, we cannot accept returns on roasted beans, but we are committed to ensuring your satisfaction if your order is damaged or incorrect.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and details regarding the issue.

• 2.
  Provide Documentation

  For damaged items or quality concerns, please attach clear photos of the packaging and product for our quality control team to review.

• 3.
  Evaluation

  Our team will review your request within 48 hours to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method.