Frequently Asked Questions
Everything you need to know about our fresh roasts, shipping, and brewing the perfect cup.
How do you ensure the freshness of my coffee?
We roast our beans in small batches daily at our flagship facility. Every bag is marked with a roast date and shipped within 24-48 hours of roasting to ensure you receive the peak flavor profile.
What is your shipping policy for coffee beans?
We offer flat-rate shipping across the United States. Orders over $50 qualify for free standard shipping. Most orders arrive within 3-5 business days to maintain optimal freshness.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or if the product is damaged, please contact our support team within 14 days for a replacement or store credit.
Do you offer coffee subscriptions?
Yes! You can choose your favorite roast and delivery frequency (weekly, bi-weekly, or monthly) through our subscription portal and save 15% on every order. Subscriptions can be paused or canceled at any time.
Are your beans ethically sourced?
Absolutely. Mercurys Coffee Co. is committed to direct-trade practices. We work closely with farmers and cooperatives to ensure fair wages and sustainable farming methods are used in every region we source from.
Do you provide pre-ground coffee or only whole bean?
We offer both! While we recommend whole bean for maximum freshness, you can select your preferred grind size (Drip, Espresso, or French Press) on the product page before adding the item to your cart.